Keith Hopkins 
1460 Woodhill Drive
Marietta, GA 30066 USA 

email: <>
phone: (408)780-UNIX (8649)

General Qualifications:
* Over twenty years of work in highly diverse multicultural settings.
* Wide range and depth of both business and technological skills.
* Well rounded background of general IT skills.
* Keen analytical mind for converting functional needs into technical alternatives.
* Eight years experience in regulated industries.
* Solid customer service and people skills. Excellent problem solving skills.

Working Experience:

Genuine Parts Company (Automotive, IT Shared Services)     Atlanta, Georgia
Enterprise Architect
Duties and Responsibilities: Partner with product owners in building systems that meet the needs of the business and our clients.  Document design specifications, installation instructions, DR, and other system-related information.  Drive technical/architectural vision by being conversant in current industry architectural standards and best practices.  Investigate technology/industry trends in order to develop appropriate technical strategies.  Collaborate with engineers or software developers to select appropriate design solutions or ensure the compatibility of system components. Advocates effective architectural designs and optimizes current architecture and processes.  Verify stability, interoperability, portability, security, or scalability of system architecture.  Provide guidelines for implementing secure systems to customers or installation teams.  Serve as the technical infrastructure lead through the life cycle of projects

Fiserv, Inc. (Financial Services, Enterprise Shared Services) Norcross, Georgia
Senior Engineer
Duties and Responsibilities: Lead engineer responsible for end-to-end delivery of Linux platform solutions. Work with developers, product specialist, business units and infrastructure services teams, to provide technical direction to deliver infrastructure solutions that are technically sound, resilient to failure, operationally supportable, and meets the requirements of the business. Delivery of the infrastructure solution includes a variety of tasks, including infrastructure architecture, hands-on build-out and configuration of the infrastructure, as well project management to ensure projects are delivered within scope and on-time.

Subject matter expert for WebLogic: Provide design guidelines used across the company for thousands of machines external services, mentoring for associate engineers, and design specifications for assigned projects. In conjunction with WebLogic, provide vhost and proxy configuration for Apache servers that function as SSL termination points and load-balancers for WebLogic clusters. Also, provide design assistance to associate engineers for alternative middleware products such as Tomcat and JBoss, and for related Apache plugins, such as mod_jk. Also maintain and extend in-house provisioning tools for deploying WebLogic domains, which are combination of Perl, Python, shell scripts, which are driven by HPSA(Opsware). Define the need for and maintain the patch bundles for WebLogic and Oracle Coherence, along with the HPSA policies and scripts for deploying the patches.

Additional duties and responsibilities: Build relationships and works closely with our internal customers, as well as occasionally with external customers, to ensure solutions are technically solid, issues are identified and resolved, and projects are delivered within budget and on-time. Manage and track the progress of multiple projects. Projects often require project management and administration that include project planning, maintaining and project plan, providing status reports, and budgeting and procurement. Work with the Enterprise Portfolio Management team to ensure that each project has the appropriate amount of budget and resource allocation. Multi-task and meet deadlines. Work efficiently and productively without direction or guidance. Handle extremely confidential information in a professional manner.

Genuine Parts Company (Automotive, IT Shared Services)     Atlanta, Georgia
Unix Administrator
Duties and Responsibilities: Primary Administrator of Red Hat Enterprise Linux servers. Secondary Administrator of various IBM AIX LPARS and hardware. Secondary Administrator of NetApp SAN. Responsible for “TradeStone” supply chain management software running on Tomcat. Performed Tomcat and TradeStone app upgrades, along with minor security configuration changes. Worked with the Oracle DBA team to automate jobs via KSH/Bash scripting. Administer Cacti application and assist other administrators in using Cacti and Nagios. Administer corporate SQUID proxy servers and RADIUS server. Assist with Peoplesoft installations and administration when necessary. Assist in planning, installation, administration of Disaster Recovery for Unix/Linux servers. Configure, update and operate monitoring of Data Center operations, including application and hardware environmental monitoring. Work with customers both internal and external to troubleshoot problem reports. Maintain documentation for daily operations, Disaster Recovery, customer service issues. Assist Backup Administrator with Unix/Linux backups using Symantec Netbackup. Assist with security architecture and monitoring as it pertains to Unix/Linux.

Hopkins Network Engineering (Linux/Unix/Infrastructure services) Beijing, China
Technical Consultant
Technical and business consulting services. Open Source software integration services.
Projects: Web site restructuring and SOE for a customer in Tokyo. Remote Linux systems administration for clients in Beijing and Tokyo. Customizing open source bootloader for embedded systems platform. Paper-to-electronic conversion of waybills to provide customer access via web for local courier service. Office and server systems implementation with OpenSource & Linux platforms with foreign language training centers. Desktop virtualization for a European NGO in Beijing. Cisco remote office security and network setup for a German technology company in Beijing. Network packet and traffic analysis of production network, network analysis training for in-house staff of dot-com. Infrastructure migration to Solaris 10 and containers.

Red Flag Software Co. / Asianux (Linux Software publisher) Beijing, China
Senior Consultant / Manager
2006 - 2008
Duties and Responsibilities: Technical contact for Asianux members and OEM partners; Provide technical consultation for process development of OS; Involvement in new product planning, product road-map and features list; Software release management for Asianux service packs; Acting Manager and then Manager for Software Maintenance, Support and Documentation group.
Additional Duties: Administrator over LAN/WAN and Production & Development virtual & physical servers. Utilized RHEL and Asianux Linux on x86/x86-64/ia64/PowerPC hardware for build platform, VoIP, firewall, SCSI shared storage, file and internal services.

Major Accomplishments: Data Center planning, design, documentation and implementation for three locations.

Hewlett Packard (Computer Mfg, Software, IT Services) Sydney, Australia
Account Services Engineer
2004 - 2006
Primary Role: Liaison for Tier 1 Telecoms customers in Australia. Team leader. TeMIP / Tru64 / TruCluster (Unix) support engineering; Support costs analysis; Case management and case escalation support; User acceptance tests for new modules and platform updates or changes; Updating documentation for site specific installation and functional conformance; Operational acceptance testing for reliability, disaster recovery and future maintainability; Infrastructure management. Dealing mainly with technical issues, while developing relationships across a client portfolio, and implementing the processes and quality tools to maximize our customers’ returns on their computing investments.
Additional Duties: Built and maintained in-house TeMIP Alarm Management System in TruCluster environment utilizing Oracle databases. Setup and maintained case management software, secure communications and general purpose office software on a Windows 2003 Terminal Server. Integrated Win2K3Server with corporate domain. HP OpenCall SS7 engineering services on HP UX (Unix).

Major Accomplishments: Migration of support services from another business unit within HP, while maintaining minimal impact to customers, and meeting goals established by upper management. Leading technical team of providing over US$2million of yearly revenue.

Hewlett Packard (Computer Mfg, Software, IT Services) Tokyo, Japan
Telecoms Support Engineer
2000 - 2004
Primary Role: Remote Technical Support for HP customers across Asia and the Pacific, on HP OpenCall platforms on HP-UX and Linux. International travel to provide on-site support and engineering services, such as system design & platform integration; user acceptance testing of all new platforms; providing documentation and training for ongoing customer operational acceptance testing; Mentoring of fellow employees; Administration of test platforms. Specialized with OpenCall SS7 and Oracle DB backed OpenCall Intelligent Networks/Service Controller on HP-UX.

Major Accomplishments: Led nine revenue generating new service implementations.

Hewlett Packard (Computer Mfg, Software, IT Services) Atlanta, Georgia, USA
Response Center Engineer
1998 - 2000
Primary Role: Remote Technical Support for HP customers on Networking, Network Interconnect, HP-UX, HP MPE, and mini-computer hardware.
Additional Duties: Assisted in departmental recruiting and hiring; overseeing of training and mentoring of new employees; administration of departmental server; development and maintenance of my team’s international call management support web site.

Micromeritics Instrument Corporation (Scientific Instrument Mfg) Norcross, Georgia, USA
Senior Systems Analyst
1992 - 1998
Primary Role: ASK software installation, implementation, customization and support. HP3000/MPE/iX System Support and Maintenance. PC and Network Support. NetWare Administrator; High Speed Network design, implementation and maintenance; Lotus Notes Administrator; Assisted Lotus Notes Developers; cc:Mail Administrator; UNIX / Intranet Administrator.

Major Accomplishments: LAN/WAN design & implementation. ASK MANMAN code customizations, including parts lookup and users list.

Specialty Skills & Accomplishments:
* Planner/Organizer for Software Freedom Day 2009 (China)
* Guest Speaker at Linux World Korea 2007,
Topic: High Performance Computing on Linux
* Engineering services provided for the design and integration of data and telecoms networks.
* Network engineering: Data network LAN/WAN design and troubleshooting for enterprise and restricted access systems.
* HP OpenCall SS7 Systems integration; SS7 Signaling; Intelligent Networks / Service Controllers
* HP OpenCall SS7 & IN7 (Signaling), HP OpenCall IN & SC (Intelligent Networks), HP OpenCall OCMP/OC-NMS (Media Platform)
* Engineering services provided included LAN design, Signaling network design & specifications check, platform checkout & startup, execution platform software development, OpenCall platform training, High Availability system design.
* System administration for HP-UX, MPE & Linux platforms, single systems, clusters & disaster recovery.
* Customer training given on-site for complex telecommunications Intelligent Network, Service Controller and SS7 signaling products.
* Design, tested and maintain communications subsystems.
* Software design and development/DBA in a manufacturing and financial arena.
* Project management.
* Customer case management and escalation support for enterprise call management system.
* Performed the roll of Technical Account Manager for two international telecom operators.
* Linux enthusiast since 1994
* HP Secure Linux engineer (Mandatory Access Control) Installations, configurations, integration, problem solving; Secure web services
* Red Hat Linux HP OpenView products on RHAS/RHEL; SuSE Linux Installations, configurations, administration;
* Unix/Linux standard services: DNS, DHCP, NFS, NIS, Postfix, dbmail, MySQL, Automounter, iptables, LDAP, SSH, selinux, etc.
* Cluster computing; Diskless compute nodes
* Virtualization (Vmware/Xen/KVM)
* Carrier Grade Linux (Debian) OpenCall SS7 system integration, SDK

Platform Experience
* Systems: Dell R710/720/810/2950, IBM AIX 5/6/7/LPAR/HMC P520/550/595/750, BladeCenter H & S Chassis and HS12/21/22 Blades, Sun Solaris 10/11/Zones, AlphaServers/Tru64/TruCluster, HP3000/MPE, HP9000/HP-UX/ ServiceGuard, CDC 855/NOS-VE, Industry Standard Servers & PCs/Netware-Linux-Windows(2K/XP/2003Server), Cisco/Bay/Nortel, HP SAN, Brocade FC Switches, NetApp 3020/3040/6040/6080 with DATA OnTap 7 & 8.

* Applications: OpenView TeMIP V4 & V5; OpenCall Telecom Platforms (SS7,OCMC,INS/SC); ASK MANMAN Suite of Mfg, OMAR, GL, AP, FA, DM, RM, Currencies; Clarify ClearSupport WFM; Remedy, Office applications

* Languages, Frameworks & Tools: VMware ESXi/vCenter 4/4.1/5.1, WebLogic 8 & 11g, Oracle Coherence, HP System Automation (Opsware), HP Operations Orchestration, eTrust, Wily/Introscope/CEM, SysEdge/eHealth, PingFederate SAML, Tomcat, RHN, Red Hat Satellite Server, Perl, shell scripting, Assembly, FORTRAN, C, Symbolic Debuggers, Eclipse, Oracle/PL-SQL, MySQL/SQL, HP TurboImage native API, Lotus Notes, Sendmail/Postfix, EMC PowerPath

Certification, Red Hat Certified Engineer (RHEL 6)
Red Hat, 2011

Certification, HP Certified Systems Administrator (HP-UX 11)
Hewlett Packard, 2006

Certification, Novell Authorized CNE
Novell , 1996

(2012) WebLogic 11g Administration
(2005) Oracle 10g DBA,
(2004) TeMIP expert,
(2003) TeMIP V5.0 Client Customization/Oracle Administration/Administration/Fundamentals,
(2001) Smart Internet Usage/IUM,
OpenCall Intelligent Networks - SMP/SEP Troubleshooting,
SS7 Troubleshooting/Administration,
(1999) CISCO Routers Introduction/Installation & Maintenance,
MC/Service Guard -High Availability Systems,
(1992) Quality Education System,
(1991) MPR/MPR II

Other Training:
LinuxCon 2013, Oracle OpenWorld 2012, OpenCall Converged Network Media Server, Administration & Operation,
OpenCall IN7, Administration & Operation , Troubleshooting + ISUP, SS7 Delta Training,
Intelligent Networks, SMP Delta Training, Intelligent Networks, SEP Delta Training

Professional Memberships:
Atlanta Linux Enthusiasts 1995-current
Beijing Linux Users Group 2006-2010
Sydney Linux Users Group 2004-2006
Atlanta NetWare Users Group 1994-2000
Atlanta Lotus Notes Users Group 1997-2000

Other Details: Citizenship: USA Fluent Languages: English
Work experience prior to 1992 and references available upon request.